Legal
Last updated: June 2026
Cancellations made 7 or more days before the booking date are eligible for a full refund. Refunds are returned via the same payment method used (Zelle or Venmo) within 5 to 10 business days.
Cancellations made within 7 days of the booking date are not eligible for a refund. This applies regardless of circumstances including no-shows or personal changes in plans.
Guests cancelling within the 7-day window may request a reschedule subject to availability by emailing booking@summazescape.com before the original visit date. Rescheduled bookings cannot be cancelled for a refund.
Guests who do not arrive on the day of their booking without prior notice will not receive a refund or the option to reschedule.
If we cancel your booking due to weather, unsafe sea conditions, or circumstances beyond our control, you will receive either a full reschedule at no additional cost or a full refund. We will contact you as soon as possible if this applies.
All cancellation and reschedule requests must be submitted by email to booking@summazescape.com with your booking reference number and name. Requests made through social media or WhatsApp will not be processed.
For any questions about this policy, email booking@summazescape.com or call +1 (242) 817-5387.